We are dedicated to providing our customers with the best shipping experience possible! While we kindly ask that you give us up to 72 hours to ship all orders, we will strive to ship your order the day it is ready (if it is ready before 3pm of any business day).
b.a. Sweetie Candy does not ship on weekends or any major holiday.
Can I Get Express Shipping?
At your expense, b.a. Sweetie Candy will provide express shipping. Express shipping can be selected at the time of purchase.
If your order requires a deadline, please contact a sales representative to ensure the item is in stock before placing your order.
How Long Will It Take For Me To Receive My Order?
Please review the UPS and USPS delivery map to determine when your order will be received.
Will I Be Able To Track My Order?
Yes! Per your choice of shipping companies, visit UPS or USPS's website to track your order. Your tracking number is located on the confirmation email sent to you immediately after your order has been processed.
What If My Package Gets Lost?
If you believe your package has been lost in the mail, please contact b.a. Sweetie Candy immediately to get the issue resolved.
Will My Product Melt?
At the time of check-out, you will be given the option to add heat-protected materials (ice packs, thermal pouches, etc.) at an additional cost. b.a. Sweetie Candy will not be responsible if you choose to opt out of this option and your product arrives melted or ruined due to high temperatures.
Please consider the temperature of not only your location, but also of where the product will be coming/going during the delivery process. All packages are shipped out of b.a. Sweeties Candy Company's warehouse in Cleveland, Ohio.
All procedures listed above are subject to change at the discretion of b.a. Sweetie Candy Company for any reason and without prior notification.